Customer Support
Frequently Asked Questions
How can I track my order?
You can conveniently track your order by clicking on the tracking link provided in your dispatch email. Please note that tracking becomes available after the items have been dispatched.
What is the estimated delivery time?
Our products are expertly crafted and made to order, necessitating about 10 working days for production. If the item is in stock, our goal is to ship it within 1-2 working days. Please refer to the shipping details at checkout for a more accurate estimate based on your location.
Do you offer international shipping?
We provide international shipping to a wide range of countries. To check if we ship to your specific location, please proceed to the checkout page and explore the available shipping options. If you have any questions or need further assistance, feel free to contact our Customer Support team.
Can I modify or cancel my order after it has been placed?
Once your order is placed, we begin processing immediately, making modifications or cancellations impossible. Please review your order carefully before confirming. If changes are needed, consider placing a new order or initiating a return. For assistance, contact our Customer Support.
Ordering & Shipping
Can I return or exchange an order?
Should you be dissatisfied with your purchase for any reason, you can return unworn, unwashed, or defective items within 7 days of receiving your order. We kindly request that the items are returned with their original tags and packaging.
How do I initiate a return or exchange?
For assistance with the return process or any inquiries regarding your recent purchase, feel free to reach out to our customer service team at support@sisiclara.com. Please note that we currently do not facilitate direct exchanges
I have received a damaged or defective product. What should I do?
If you receive a damaged or defective item, please contact our customer support team at support@sisiclara.com with photos of defects within 14 days of receiving your order, and we will guide you through the return process.
What is your return policy?
If your purchase doesn't meet your expectations, you have a 14-day window from the date of delivery to return the items for a full refund. We kindly request that the items be in unused and unaltered condition, and that they are returned with their original tags and packaging.
When can I get my refund?
Once we receive and inspect your return, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
Order and shipping
Returns and refunds